Help Center

Privacy protection rules for users

hipobuymarket User Privacy Policy
Effective Date: July 28, 2026
To safeguard your privacy rights and enhance your user experience, hipobuymarket has formulated this "User Privacy Policy (Revised)" in accordance with current laws and regulations. This policy details our measures for collecting, managing, and protecting your personal information. It applies to all services provided by hipobuymarket, regardless of whether you access them via computer, mobile device, or other equipment.
If you have any questions about this policy, please feel free to contact us via email at any time.
This policy covers:
  1. What information we collect
  2. How we use your information
  3. Who we share your information with
  4. How we protect your information
  5. How long we retain your information
  6. How to exercise your rights
  7. Dispute resolution and contact information
  8. Policy change notifications

1. What Information We Collect

Generally, you can browse our website without providing personal information. However, to enhance your service experience, you may need to provide the following in specific scenarios:
1) Information You Provide
  • Account Registration: We save your email address and password.
  • Profile (Optional): You may provide your name, gender, photo, birthday, phone number, country/region, education, and work experience.
2) Information Automatically Collected
To optimize our services, we automatically collect:
  • Search history, viewed products/shops, and watched videos.
  • Clicked ads.
  • Location data, device information, and IP address.
  • Cookie data, timestamps, and customer service communication records.

2. How We Use Your Information

We and our partners use your information to provide, improve, and personalize services:
1) Account Management & Service Fulfillment
  • Fulfill contracts, process payments, manage accounts, and maintain security.
  • Contact you via email, phone, SMS, or push notifications to resolve issues, handle disputes, or collect fees.
  • Detect, prevent, and investigate fraud, security vulnerabilities, or illegal activities.
2) Service Optimization Based on Legitimate Interests
Balancing your rights with our legitimate interests, we:
  • Analyze page access data to resolve technical issues and improve UX.
  • Customize ads and marketing based on your preferences.
  • Send coupons, discounts, and event invitations via email or SMS (you can opt out anytime).
  • Use tools like GA/Baidu API to evaluate campaign effectiveness and seller performance.
  • Invite you to participate in surveys, projects, or public policy activities.
3) Uses Based on Your Consent
  • Send marketing messages from third parties or group companies.
  • Use sensitive personal information to facilitate specific transactions.
  • Note: We do not share personal data with advertisers without consent, nor do we collect information from minors. We do not use automated decision-making for decisions with significant effects unless required by law or contract.

3. Who We Share Your Information With

We do not sell or rent your personal information for third-party marketing. Sharing occurs only in the following necessary scenarios:
1) Intra-Group Sharing
For joint services, fraud investigation, consent-based marketing, and product improvement.
2) Third-Party Service Providers & Financial Institutions
  • Service Support: Partners for payment processing, ad delivery, fraud prevention, and debt collection.
  • Financial Services: Financial institutions use your info for marketing only upon your request.
  • Logistics: We share addresses and contact details with carriers (e.g., DHL, SAL, FBA) for delivery.
3) Law Enforcement & Judicial Authorities
To comply with legal obligations, enforce agreements, address security/fraud issues, or protect public interest, we may disclose necessary account records, IP addresses, etc.
4) Business Changes
In case of merger or acquisition, the new entity must comply with this policy. We will notify you before changing usage purposes.

4. How We Protect Your Information

Your personal information is stored on our servers and protected by technical and organizational measures. We clearly state usage purposes during collection and respect your choices. We adhere to this policy's standards even in regions without strict data protection laws.

5. How Long We Retain Your Information

After registration, we retain your personal information permanently to meet legal and business requirements. Upon deletion request, we will process it within a reasonable period.

6. How to Exercise Your Rights

You have the right to access, correct, restrict, or delete your personal information:
  • Access & Correction: Log in to view and update your profile.
  • Inquiry: Contact us to inquire about fees if applicable under law.
  • Restriction & Objection: You may request to stop processing specific data, but this may limit service availability. We may retain data if we have legitimate legal grounds.
  • Deletion: Upon request, we will close your account and remove public profile data promptly.

7. Dispute Resolution & Contact Information

For inquiries regarding this policy or data handling:
Email: service@hipobuymarket.com

8. Policy Change Notifications

If there are any material changes to this policy, we will post a notice on our website. We recommend that you review it periodically for the latest information.
User Acknowledgment
By using hipobuymarket, you confirm that you have read, understood, and agreed to this policy. If you do not agree, please discontinue use. You may withdraw consent at any time, but this does not affect the lawfulness of processing based on prior consent.